Returns

RETURNS:

Our goal is to make our return process hassle free. Any product can be returned for a refund within 30 days of receipt. The item must be in salable condition and you will be responsible for the shipping cost of the returned item.

Exclusions that apply to returns:

-The item has already been installed or shows signs of it being installed (scratches/marks/blemishes/evidence of installation products used).

-If an item has been said to be non returnable on its product page. 

-The product is defective and/or damaged. Contact us in this case, we will replace the item under warranty or refund you.

-The item has not been cared for and shows signs of change.

PACKAGE RETURNS

If you need to return a package item, please complete the below steps:

Place the item in its original package or a secure box of your choice (plain box preferred).

-Conceal or discard any labels and/or other markings.

-Write the order number on the outside of the package so it is visible

We will issue you a FedEx label at a reduced rate. Should you choose to utilize a different return shipping method such as UPS or USPS you will be responsible for the shipping cost. We do not refund expedited shipping costs paid for on the original shipment.

RETURNS ON TRUCK SHIPMENTS

Return shipments for truck orders will be assessed a flat fee of $180. Make sure to keep the original packing materials as you will need to use these to return the product(s). Please contact our customer service for details on how to return an item that has been delivered via truck.

THE RETURN & YOUR REFUND

Your return will generally arrive to us within 7 days of shipment. Please then allow roughly 2 business days for the item to be returned to stock. Within approximately 10 business days your financial provider will credit you the appropriate amount. We will e-mail you a confirmation once the return process is complete.